www.privatebanking.societegenerale.comSociete Generale Private Banking

Go to content Go to menu Go to search Private clients Financial intermediaries Private clients Financial intermediaries Become a client Are you a client? You should contact your private banker. You are not a client but would like to have more information about ? Please fill in the form below. First Name * Last Name * Email * Phone (optional) Tax residence * Select your tax residence Austria Belgium Brazil Cyprus Czech Republic Egypt France Fr. Polynesia Germany Greece Hong Kong Ireland Israel Italy Lebanon Luxembourg Mauritius Monaco Morocco Netherlands New Caledonia Norway Poland Portugal Romania Singapore South Africa Spain Sweeden Switzerland UK (incl. GIB, JEY, GEY) United Arab Emirates Others Select your range of financial assets: * Please select Between €500,000 and €2,000,000 Between €2,000,000 and €5,000,000 Between €5,000,000 and €20,000,000 More than €20,000,000 Subject Financing my projects Transferring my private and professional assets Structuring my assets abroad Investing Philanthropy / Charity Responsible finance Request information Message * Important information * Your message will be sent to one of the entities of the in France, Switzerland, Luxembourg or Monaco. By completing this form, you confirm that you have understood and accept that the personal data you transmit will be collected by in France, Luxembourg, Monaco and Switzerland as well as by our administrator and our hosting provider located in France and will be kept for a period of 6 months. You have a right, at any time, to access, amend and erase your data, or to limit how we process it. You may also, at any time and at no cost, refuse to allow your data to be used for commercial solicitation purposes. To exercise these rights, please contact our Data Protection Officer by using the links to the left. In the event of a dispute, you may file a complaint with the local data protection authority of the Group entity concerned, the supervisory authority responsible for ensuring compliance with personal data obligations. Don't fill this field! Local contacts France : +33 (0)1 53 43 87 00 (9am - 6pm) Luxembourg : +352 47 93 11 1 (8:30am - 5:30pm) Monaco : +377 97 97 58 00 (9/12am - 2/5pm) Switzerland : Geneva +41 22 819 02 02Zurich +41 44 218 56 11 (8:30am - 5:30pm) You would like to contact us about the protection of your personal data? Choose an entity... France Luxembourg Monaco Switzerland Please contact the Data Protection Officer of France by sending an email to the following address: protectiondesdonnees@societegenerale.fr . Please contact the Data Protection Officer of Societe Generale Luxembourg by sending an email to the following address: lux.dpooffice@socgen.com . For customers residing in Italy, please contact BDO, the external provider in charge of Data Protection, by sending an email to the following address: lux.dpooffice-branch-IT@socgen.com Please contact the Data Protection Officer of Monaco by sending an email to the following address: list.mon-privmonaco-dpo@socgen.com Please contact the Data Protection Officer of Switzerland by sending an email to the following address : ch-dataprotection@socgen.com You need to make a claim? Choose an entity… France Luxembourg Monaco Switzerland aims to provide you with the best possible quality of service. However, difficulties may sometimes arise in the operation of your account or in the use of the services made available to you. Your private banker is your privileged contact to receive and process your claim. If you disagree with or do not get a response from your advisor, you can send your claim to the direction of France by email to the following address: FR-SGPB-Relations-Clients@socgen.com or by mail to: Société Générale Private Banking France 29 boulevard Haussmann CS 614 75421 Paris Cedex 9 France undertakes to acknowledge receipt of your claim within 10 (ten) working days from the date it is sent and to provide you with a response within 2 (two) months from the same date. If we are unable to meet this 2 (two) month deadline, you will be informed by letter. In the event of disagreement with the bank or of a lack of response from us within 2 (two) months of sending your first written claim, or within 15 (fifteen) working days for a claim about a payment service, you may refer the matter free of charge, depending on the nature of your claim, to: The Consumer Ombudsman at the FBF The Consumer Ombudsman at the Fédération Bancaire Française (FBF – French Banking Federation) is competent for disputes relating to services provided and contracts concluded in the field of banking operations (e.g. management of deposit accounts, credit operations, payment services etc.), investment services, financial instruments and savings products, as well as the marketing of insurance contracts. The FBF Ombudsman will reply directly to you within 90 (ninety) days from the date on which she/he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The FBF Ombudsman will formulate a reasoned position and submit it to both parties for approval. The FBF Ombudsman can be contacted on the following website: www.lemediateur.fbf.fr or by mail at: Le Médiateur de la Fédération Bancaire Française CS 151 75422 Paris CEDEX 09 The Ombudsman of the AMF The Ombudsman of the Autorité des Marchés Financiers (AMF - French Financial Markets Authority) is also competent for disputes relating to investment services, financial instruments and financial savings products. For this type of dispute, as a consumer customer, you have therefore a choice between the FBF Ombudsman and the AMF Ombudsman. Once you have chosen one of these two ombudsmen, you can no longer refer the same dispute to the other ombudsman. The AMF Ombudsman can be contacted on the AMF website: www.amf-france.org/fr/le-mediateur or by mail at: Médiateur de l'AMF, Autorité des Marchés Financiers 17 place de la Bourse 75082 PARIS CEDEX 02 FRANCE The Insurance Ombudsman The Insurance Ombudsman is competent for disputes concerning the subscription, application or interpretation of insurance contracts. The Insurance Ombudsman can be contacted using the contact details that must be mentioned in your insurance contract. To ensure that your requests are handled effectively, any claim addressed to Societe Generale Luxembourg should be sent to: Private banking Claims department 11, Avenue Emile Reuter L-2420 Luxembourg Or by email to clienteleprivee.sglux@socgen.com an d for customers residing in Italy at societegenerale@unapec.it The Bank will acknowledge your request within 10 working days and provide a response to your claim within 30 working days of receipt. If your request requires additional processing time (e.g. if it involves complex research), the Bank will inform you of this situation within the same 30-working day timeframe. In the event that the response you receive does not meet your expectations, we suggest the following: Initially, you may wish to contact the Societe Generale Luxembourg Division responsible for handling claims, at the following address: Corporate Secretariat of Societe Generale Luxembourg 11, Avenue Emile Reuter L-2420 Luxembourg If the response from the Division responsible for claims does not resolve the claim, you may wish to contact Societe Generale Luxembourg's supervisory authority, the Commission de Surveillance du Secteur Financier”/CSSF” (Luxembourg Financial Sector Supervisory Commission): By mail: 283, Route d’Arlon L-1150 Luxembourg By email: direction@cssf.lu Any claim addressed to Monaco should be sent by e-mail to the following address: servicequalite.privmonaco@socgen.com or by mail to our dedicated department: Monaco Middle Office – Service Réclamation 11 avenue de Grande Bretagne 98000 Monaco The Bank will acknowledge your request within 2 working days after receipt and provide a response to your claim within a maximum of 30 working days of receipt....